WHY DON’T I SEE MY INBODY SCAN RESULTS IN THE APP?

The majority of scans are received within 5 minutes, but there are factors which could cause delays. If you have not received your scan results within an hour, it may have been due to an incorrect email address being entered at the time of your scan. If you entered an email address in the body scanner that is different from your Orangetheory membership email address, your scan will not display. You will need to have a new scan performed with the correct email address.