"HMMM, WE DON’T RECOGNIZE YOUR ACCOUNT." WHAT DOES THIS MEAN?

This is the message a first-time user of the new app will receive if he/she has clicked “Sign In” instead of “Create Account.” All first-time users must click “Create Account” to get set up in the new system.

If a user does receive this message they can simply click "Create Account" from here and follow the instructions to get set up in the new app.