Mobile App
Login / Create Account & Settings
- HOW DO I SET UP MY ACCOUNT ON THE MOBILE APP?
- WHY DO I NEED TO USE MY MBO EMAIL BUT CREATE A NEW PASSWORD WHEN I FIRST LOG INTO THE NEW APP?
- "HMMM, WE DON’T RECOGNIZE YOUR ACCOUNT." WHAT DOES THIS MEAN?
- HOW CAN I MAKE SURE THE APP IS LINKED TO MY ORANGETHEORY MEMBERSHIP?
- I NEVER GOT MY VERIFICATION CODE.
- I RECEIVED SEVERAL VERIFICATION CODE EMAILS. WHICH ONE DO I USE?
Booking a Class
- HOW DO I BOOK A CLASS ON THE APP?
- HOW CAN I SEE MULTIPLE STUDIOS SCHEDULES AT THE SAME TIME?
- HOW DO I SEE THE NUMBER OF REMAINING CLASSES I HAVE?
- HOW FAR IN ADVANCE CAN I BOOK A CLASS?
- SOME OF MY CLASSES THAT I BOOKED IN THE OLD APP AREN'T SHOWING IN THE NEW APP.
- WHY ARE SOME CLASSES SHOWING UP AS "CANCELED," WHEN THEY SHOULD BE SHOWING "ATTENDED" ON THE HISTORY TAB?
Mobile App Support
- HOW DO I SUBMIT AN APP SUPPORT TICKET?
- WHY CAN'T I UPDATE MY E-MAIL ADDRESS?
- HOW DO I FIX THE "PERMISSIONS DENIED" DIALOG THAT I GET WHEN SELECTING THE ATTACHMENT OPTION WHEN CREATING A SUPPORT TICKET
- HOW CAN I SHARE MY WORKOUT?
- WHY HAVE I NOT RECEIVED A RESPONSE TO MY APP SUPPORT TICKET YET?
- WHY CAN'T I CREATE MY OWN PROFILE PICTURE?
HealthKit
- WHAT IS HEALTHKIT?
- HOW DO I ENABLE/DISABLE HEALTHKIT?
- HOW CAN I VIEW MY ORANGETHEORY WORKOUT DATA IN HEALTHKIT?
- I HAVE AN IPHONE. WILL MY DATA GET PUSHED INTO APPLE HEALTHKIT?
- WHAT WILL ORANGETHEORY DO WITH MY DATA FROM HEALTHKIT?
- WILL ORANGETHEORY GIVE MY DATA COLLECTED FROM HEALTHKIT TO ANY THIRD-PARTY SOURCES?