I NEVER GOT MY VERIFICATION CODE.

There are 3 main reasons why you may not have received your verification code:

1. Time - The verification code is typically sent within 2 minutes. However, it can take up to 15 minutes.

2. Email Address Errors - To err is human. We have found that over 50% of users that did not receive their verification code actually entered their email address with errors. For example, [e-mail] or [e-mail] rather than [e-mail] or [e-mail] or [e-mail] rather than [e-mail]. The email address that was entered is the email address that will receive a verification code. Therefore, triple check that the address you entered is 100% correct before moving to the next step. Entering the email address incorrectly means you will never receive the verification code. Note: our development will be making improvements to the Account Creation flow in the app to help resolve this and other entry error issues.

3. Intercepted by Spam Filters - Security can be too good. Check your spam or junk folder if the verification email is not in your inbox. Even if it is not there, it may have automatically been filtered and deleted by your email security firewall. Below we have included instructions on how to whitelist emails from orangetheory.com and orangetheoryfitness.com to ensure you always get the emails you need for various providers. We will continue to add instructions for more of the popular domains as we get them. For unique domains, you will have to work with your ISP or IT Help Desk to get orangetheory.com and orangetheoryfitness.com on the whitelist.

   Prevent Hotmail, Outlook, Live and Unique Domains From Sending Emails to Spam.
   To choose which email addresses should never be sent to spam, access the Safe senders list and type the email addresses into the list.

   1. Click the settings gear icon at the top right of Outlook.com

   2. Click View all Outlook settings at the bottom of the pop-out menu

   3. Go to Mail > Junk email

   4. Type a sender's email address or domain into the text box in the Safe senders area.  Note: To enter a domain so that no emails from that domain are ever marked as spam, type just the text portion (not the "@" sign). So here you should enter orangetheory.com and orangetheoryfitness.com

   5. Click Add

1. Prevent Gmail and Yahoo From Sending Emails to Spam
   Please follow the steps below. Note that these steps can only be executed on a desktop version of mail.

   1. Mouse over the Settings menu icon and select Settings

   2. Click Filters and then Add

   3. Enter a Filter Name

   4. Enter the email address you want to whitelist ([e-mail])

   5. Select Inbox as the folder to deliver the email to

   6. Click Save and then click Save again

   7. Follow the create account process in the app once again